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French railway company tests Google Glass for ticket checks

Bertrand Lemaire | Oct. 27, 2014
The glasses allow staff to maintain eye contact with passengers while checking tickets.

Another project for IDTGV could be to offer apps for passengers with smartwatches, allowing ticket inspectors to scan barcode on the watch display. But giving the inspectors a smartwatch has been ruled out: Looking at one's watch is associated with boredom and not good customer service.

Other tests are in the works like using the glasses' camera to scan tickets with a barcode optimized for this purpose, or using the earphones to speak the information as well as displaying it.

IDTGV is also considering providing staff aboard the trains with smart glasses so that they can report problems such as broken seats by photographing them, or so they can identify passengers by their seat number in order to wish them a happy birthday.

 

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