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Facial recognition technology to be deployed at Changi Airport’s new T4

Zafirah Salim | July 10, 2015
The upcoming T4 will be leveraging technology extensively to improve passengers’ experience, enhance operational efficiency and raise manpower productivity.

Singapore's Changi Airport is now in the midst of developing its new Terminal 4 (T4), of which 70 percent of the construction of its main building is already completed.

According to a media statement by the Changi Airport Group (CAG), the upcoming T4 will leverage technology extensively to improve passengers' travel experience, enhance operational efficiency and raise manpower productivity.

It will see the terminal-wide implementation of fast and seamless travel (FAST) initiatives such as a complete suite of self-service and automated options from check-in and bag drop, to immigration clearance and boarding.

As part of FAST, Changi Airport will adopt facial recognition technology, for the first time ever, at the new T4. This will help to eliminate the need for manual identity verification by airport staff at the various check points, and enable the full automation of processing and checks from departure check-in to aircraft boarding.

Passport validation, as well as the scanning and verification of boarding passes, will also be automated to ensure speedier clearances.

Besides improving productivity and reducing operation costs, the deployment of such technology allows passengers to enjoy shorter queuing times as well as the flexibility to check-in at their convenience using the self-service kiosks.

CAG said that it is confident that FAST will become a common feature in airports. It added that it plans to implement FAST at Changi Airport's existing terminals too, and will work with airlines and ground service providers to achieve this.

T4, which is expected to have an annual handling capacity of 16 million passenger movements, is slated to commence operations in 2017.


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