If a sensitive incident arises that involves law enforcement, customers generally prefer to have Dtex techs investigate it as a third party. Many customers who have run the server themselves have opted to move to a managed service after seeing how rapidly Dtex can run an investigation, Koo says.
The company is identifying itself as detecting insider threats as opposed to finding malware that's running exploits from endpoint devices, Koo says. Other companies specialize in that, although more and more Dtex is looking at that area.
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