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Dimension Data Malaysia helps 'future-proof' newswire agency

AvantiKumar | July 16, 2015
The ICT upgrade exercise also reduced maintenance costs and risk of failure possibility by 30%

Henrick Choo, MD, Dimension Data Malaysia 

Photo - Henrick Choo, MD, Dimension Data Malaysia


ICT solutions provider Dimension Data Malaysia, a member of the NTT Group, said it has just completed an ICT infrastructure upgrade of a major newswire organisation, which has future-proofed the business to expand further.

Dimension Data Malaysia managing director Henrick Choo said the upgrade was timely for the newswire organisation's operations in Malaysia as its existing IT infrastructure was struggling to support the business demands of its 1,000 employees.

The organisation, which required a high performance network with little or no downtime, has improved operational efficiencies. "Newswire organisations operate in a time-sensitive environment, where clients expect information to be delivered at a snap of their fingers, " said Choo.

"In our last engagement, we reduced the client's overall OPEX by 30 percent and improved its downtime significantly to 5 percent," he said. "We are happy to be the chosen IT partner for this client again, to further improve its business efficiency while future proofing its IT infrastructure for expansion."

Choo said that Dimension Data Malaysia was appointed to design and implement the new IT infrastructure within a tight deadline to help the newswire agency to lower maintenance costs, reduce risks and improve employee productivity.  The project included a network refresh, adding new switches and access points to improve network speed and wireless connectivity within the office. In addition, more IP phones were purchased so that employees no longer need to share phones.
He said that the newswire organisation has realised a 30 percent improvement in employee productivity and maintenance costs; it was also able to reduce the risk of failure by 30 percent, while improving employee satisfaction.


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