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Digital brokers could fix poor government service delivery

Byron Connolly | Nov. 27, 2014
Employing digital service brokers to deliver online government services for citizens has been flagged as a way to repair the public sector's bad reputation for service delivery.

"The [myGov] site has around 5 million registered users and is accessed by over 150,000 users each week," he said.

Other areas where progress has been solid include online tax returns, electronic visa processing and cargo manifests.

"But there is much yet to be done and Australians are clamouring for more," said Fletcher.


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