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DHL eCommerce expands in Thailand

Anuradha Shukla | Feb. 2, 2016
Offering end-to-end domestic delivery service for Thai e-commerce merchants.

DHL eCommerce has expanded its footprint into Thailand and is offering end-to-end domestic delivery service for Thai e-commerce merchants.

A range of unique service options will cater to Thailand's fast expanding e-commerce market.

DHL's delivery infrastructure will be overhauled in the country, which will include the setting up of a 3,000 sqm central distribution center in Bangkok.

A network of more than 20 depots will also be located throughout Thailand to ensure full coverage across the entire country.

"Thailand, with its tremendous growth potential, fast e-commerce adoption and high smartphone penetration rates, has been identified as the first Southeast Asian country to launch DHL eCommerce's domestic delivery service in line with our group's Strategy 2020," said Thomas Kipp, CEO, DHL eCommerce. "The Thai e-commerce market is expected to more than triple in size to EUR 3.6 billion between now and 2020[1] and with this investment, we are well positioned to support the growth of e-commerce businesses in Thailand."

Number of depots
DHL intends to more than double the number of depots in Thailand by 2017. It will also expand its fleet primarily in two-wheel vehicles that can operate efficiently in the traffic situations in Thailand's major cities.

DHL eCommerce will leverage its fleet of two- and four-wheel vehicles to provide next-day delivery to all urban areas, and a two to three-day delivery to all other locations.

All merchants have access to Cash on Delivery (COD) with daily remittance and access to a multilingual call centre.

"In order to fulfill Thai consumers' expectations of seamless and simple e-commerce, businesses need logistics services that keep up with extremely rapid changes in consumers' expectations while providing high operational excellence," said Kiattichai Pitpreecha, managing director, DHL eCommerce Thailand . "This makes the need for a tailored e-commerce delivery service greater than ever before -- so that merchants, especially SMEs, can focus on their core business and grow faster based on a high performing logistical backbone."

DHL is running its operations in Thailand since 1973, through its other business units -- DHL Express, DHL Global Forwarding and DHL Supply Chain.


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