This achievement brings several benefits to Infineon's customers: damage-free and always on-time deliveries with no shipments or packages lost, and correct documentation at all times.
Zero Defects Program
Launched in Asia in 2010, the Zero Defects Program aims to reduce the number of supply chain management and distribution defects to zero.
In its first year, the program targeted a reduction in defects by 50 percent at Infineon regional distribution centre in Singapore, which is managed by DHL Supply Chain. Similar goals were established for DHL Global Forwarding, which offers air freight services, and DHL Express, which is responsible for getting Infineon's time-definite shipments to customers across the region.
In 2011, DHL Supply Chain was tasked to deliver another 50 percent reduction in defects. A zero defect target was achieved in 2012.
Roxane Desmicht, senior director for Corporate Supply Chain at Infineon Technologies Asia Pacific, said: "A defect in one of our shipments for any reason can idle a line and result in a loss of millions of dollars. Our collaboration with DHL has helped us streamline our processes and find greater operational efficiency."
The Zero Defects Program is built on the foundation of DHL First Choice. The latter uses tools and strategies from Six Sigma and Lean process improvement methodologies to achieve a customer-centric culture focused on the continuous enhancement of service quality.
At the 9th annual SCM Logistics Excellence Awards in Singapore in July this year, DHL and Infineon were presented Best Collaborative Partnership Award for their partnership established for this Zero Defects Program.
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