In the FreeFixer thread, an Epic Scale employee acknowledged the problem.
"I recognize many of you are reporting a silent install. We are going to address this with all our distribution partners and determine what's going on (technical or otherwise)," the employee wrote, providing the email address email@example.com.
In several instances, the employee offered a US$20 Amazon gift card to people experiencing the issue.
Users are having problems removing the software too. Some reported they were able to uninstall the Epic Scale program, while others weren't able to remove all of its components. Other users said they could not even locate the software in their computer's add/remove programs section.
Epic Scale created a new page with instructions for removing for the software on Friday.
It's unclear what caused the issue. At least one user reported everything was fine after downloading the newest version of uTorrent. "You just have to be careful and don't rush the install process," the person wrote in the thread.
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