Photo - Some Computerworld Malaysia Customer Care Award trophies
KUALA LUMPUR, MALAYSIA, JUNE 5, 2013- At Saloma Theatre Restaurant in Kuala Lumpur, Computerworld Malaysia hosted the top customer care executives from the following organisations.
Cisco Systems Malaysia
Dell Sales Malaysia
Symantec Corporation Malaysia
These are the winners of Computerworld Malaysia's seventh annual Customer Care Awards (CCA), which salutes the nation's best providers of pre- and post-implementation consulting, support and maintenance work in the area of information and communication technology (ICT) as chosen by their customers.
In the first quarter of 2013, as in the previous six years, more than 3,000 of Malaysia's most progressive information executives were invited to participate in the exercise of rating, on the scale of 0 to 10, the performance of their ICT solution providers and partners in delivery of services at every stage of a given technology deployment-running from early stage consulting through complete implementation, user testing, and continual maintenance, support and process enhancement.
Their responses were gathered, analysed and audited by regional market analyst house Fairfax Business Research (FBR)-which is a sister company of Fairfax Business Media, the publisher of Computerworld Malaysia-for the highest accuracy of results possible. The ICT vendors with the highest scores across all evaluation areas in their respective categories won and entered the annals of Computerworld Malaysia's CCA history.
This year, 10 companies took up a total of 18 awards. The multiple award winners were: Microsoft Malaysia with four awards; Hewlett-Packard Malaysia with three awards; as well as Cisco Systems Malaysia, IBM Malaysia and Maxis each with two awards. Indeed, Maxis found a fresh winning combination by using Hewlett-Packard tools and services to win the Cloud Services category as well as reclaim the Telecommunications category. The other paragons of customer excellence in 2013 were: CommScope, Dell Sales Malaysia, Fortinet, Schneider Electric and Symantec Corporation Malaysia.
"Despite what a recent IDC local report summarised a sluggish economy in the last 12 months, affected by both the global economy and a 'wait-and-see mood' due to the general elections, the winners of this year's awards clearly demonstrated the values needed to win through to giving top care to their customers," said Computerworld Malaysia Editor, AvantiKumar. "This has clearly been much appreciated as we received unprecedented reception from enterprises who took the time to vote on the service factors that detail the professionalism, efficiency and care shown by the winners."
Mark Hobson, Asia Regional Manager of Fairfax Business Media, said: "This time last year we expected to see even more competition as Malaysia-based vendors and their partners needed to top what was already an excellent level of service performance in what is a continuing fragile global economy. This expectation has been proven correct by all the winners of the Computerworld Malaysia Customer Care awards as there was even more keen competition between vendors in the 12 months to provide the soft and hard elements in helping their customers realise even more value from ICT to their businesses. All the winners found an even higher gear and this bodes well for the coming year."
For more details of the winners of Computerworld Malaysia Customer Care Awards 2013, make your way to www.computerworld.com.my/cca2013
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