I certainly don't think anyone should pull a gun on a Comcast rep or anyone else to display displeasure, and maybe she's unbalanced. However, the weird incident — and the fact that it was well publicized — underscores just how frustrated Comcast customers have become.
Comcast acknowledged that the incident in which the customer was forced to argue for nearly an hour before a representative let him cancel was embarrassing and unacceptable. "We are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect," Comcast said in a public statement.
But judging by Tim Davis's recnet experience, "utmost respect" only applies if you resort to a surreptitious recording. Are you listening, CEO Roberts?
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