Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

Comcast customers mad as hell about abysmal customer service

Bill Snyder | Aug. 14, 2014
How mad does Comcast make its customers? So mad that a New Mexico women recently pulled a gun on a Comcast tech, and a man famously made a recording of a ludacrous conversation with a Comcast service rep who wouldn't let him cancel his service. Then there's the customer who was so sure that a Comcast service rep was lying he recorded their conversation and eventually used the recording to prove he'd been lied to -- or at the very least, seriously misled.

I certainly don't think anyone should pull a gun on a Comcast rep or anyone else to display displeasure, and maybe she's unbalanced. However, the weird incident — and the fact that it was well publicized — underscores just how frustrated Comcast customers have become.

Comcast acknowledged that the incident in which the customer was forced to argue for nearly an hour before a representative let him cancel was embarrassing and unacceptable. "We are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect," Comcast said in a public statement.

But judging by Tim Davis's recnet experience, "utmost respect" only applies if you resort to a surreptitious recording. Are you listening, CEO Roberts?


Previous Page  1  2 

Sign up for CIO Asia eNewsletters.