Another panelist echoed the sentiment. "The typical IT analyst or technician goes in [to a business unit] and says, 'tell me your requirements," said Michael Loo, senior vice president of global IT at Avaya. "We need to get out of that. They have to have the courage to step up and contribute to the process." Some IT staff are simply "scared" and unsure how much leeway they have in this regard, he added.
Even as a CIO's role changes, their core responsibility of keeping the proverbial lights on remains intact, Golz said. Without that, "you can forget the innovation discussion," he said. "If the email's down, it doesn't even happen."
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