For example, when there is a supply chain issue, the obvious suggestions that come to me are that we could use collaboration tools or social network on mobile devices to enhance collaboration among the different teams in the chain. But my question is "Have we really mapped out how the supply chain works or how our inventories come in?" People and process-related changes are boring. But those are the most critical links.
And that is where even with super-users, change management becomes a challenge, because in an organization, it's not enough to just change a technology. The change has to be preceded and complemented with a simultaneous change in people and processes.
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