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Case Study: Thai AirAsia overcomes network turbulence

Don Thomas Jacob, Head Geek, SolarWinds | Sept. 13, 2013
Thai AirAsia found a network monitor that could streamline and simplify network management, and locate faults in the network before they became a serious threat to operations.

Additionally a real-time dashboard provides warnings, reports and expert advice about the problems found and possible solutions. NPM helps Thai AirAsia to facilitate much-improved network monitoring and management, boosting performance and streamlining the role of the ICT team.

Thai AirAsia has also recently deployed SolarWinds NCM, which allows the team to configure devices from multiple vendors within the network, via a web console. NCM checks the configuration of all network devices in real time, sending a notification immediately when a configuration is changed and displaying a before-vs-after comparison. The configuration may be rolled back to return the device to its original configuration before a problem arises due to an incorrect configuration change.


Likhit-daecharot has found the SolarWinds solutions have been of great benefit to Thai AirAsia, increasing network efficiency and solving problems before they occur.

"These solutions have proved hugely helpful for our work. We've reduced the time it takes us to discover the cause of malfunctions, and we can see the usage history of our devices, which allows us to liaise with system administrators abroad. In addition, SolarWinds NPM detects devices likely to develop faults in advance. For instance, a switch might look as if it's working normally although an internal fan might be broken. As a result, we're able to ask the vendor to take a look and replace the device before it develops a fault, and our staff are able to offer a better service."

Using the 'Top 10' feature of NPM gives the ICT team a comprehensive view of the entire system, or they can opt to view only those nodes which look like they might be problematic.

SolarWinds NCM also allows the team to manage the configuration of over 50 network devices quickly and easily, and streamlines the task of replacing them.

"We no longer have to sit and collect the data for each device to see what batch number and model number it is, or what version of firmware it uses. When a device is damaged, all we need to do is phone to ask the vendor to replace it and upload the new configuration," said Likhit-daecharot.


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