Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

Bugs & Fixes: Searching for Apple's latest support articles

Ted Landau | Oct. 20, 2014
Once upon a time, Apple was more than happy to help users keep up with the latest troubleshooting and how-to tips in its Knowledge Base (KB).

Once upon a time, Apple was more than happy to help users keep up with the latest troubleshooting and how-to tips in its Knowledge Base (KB).

That time is over.

Once upon a time, you could request that Apple send you a daily email with links to all the KB articles that had been modified the previous day.

Not any more. That service was abandoned years ago.

Once upon a much more recent time, Apple maintained a special Knowledge Base article that listed all the KB articles that had been modified in the past week.

Sadly, this list is also now gone. Apple eliminated it a couple of months ago.

Actually, this is not the first time Apple eradicated the "recently modified articles" listing. It first did so back in 2008. However, after a brief absence, Apple restored the list. And it happily remained available — until its most recent vanishing act. This time, the elimination appears permanent.

A bit of good news: the Search function on Apple's main Support page can serve as a partial substitute for the absent list. For example, with the appropriate search terms, you can locate articles covering a newly released update, such as "iOS 8.0.2" (although I have found that results may not include relevant articles posted in the last couple of days). However, you can't use Search to obtain a combined list of all recently modified articles. It won't work, not even if you enter a specific date or range of dates as the search terms. This is because Search apparently does not look at an article's "last modified" date.

Speaking of dates, at one time, each KB article included both a "created" and a "last modified" date. This allowed you to tell when an article first appeared as well as when it was last updated. Now, there is only a "last modified" date. This means there is no immediate way to know if a recent article is an entirely new posting or a minor update to a previously posted one.

Why should you care about any of this? Because (especially if, like me, you care about troubleshooting) you may want to keep up with Apple's latest missives about its products. This can allow you to be proactive — alerted to potential problems even before trouble strikes. It can also help you stay informed about Apple's work-arounds, solutions you might not otherwise know exist. For example, if you were concerned about iOS 8.0.1's "loss of cellular service" bug, checking a "recently modified articles" listing would have quickly alerted you to Apple's official response.

In the absence of such a list, you might still locate the desired information via a Google search or by checking various Apple-focused websites and forums. But an Apple-supplied listing would be the most direct, most reliable, and fastest way to keep up-to-date.


1  2  Next Page 

Sign up for CIO Asia eNewsletters.