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Bugs & Fixes: Fixing Apple TV lost network connections

Ted Landau | April 29, 2013
Occasionally, my 1080p Apple TV (ATV) loses interest in connecting to my local network. More specifically, if I go to the Network setting I find no IP address listed. That's right. The IP address listing is empty. There isn't even an invalid self-assigned (169.x.x.x) address. Not surprisingly, when this vanishing act occurs, the ATV can no longer access my iTunes Library or any of the ATV's Internet-based services.

I checked my Apple TV. My serial number was almost a match. It ended in the required DRHN. But it did not have one of the required third and fourth character pairs (instead, the matching pair was with the fifth and sixth characters). I assume that means close, but no cigar. Then again, my problem was with an Ethernet connection, not Wi-Fi.

Unfortunately, several questions remain unanswered. Do the Wi-Fi and Ethernet symptoms have the same underlying cause? For cases that do not qualify for a unit replacement, did a firmware update trigger the problem? If not, what is the sure-fire permanent solution? Hopefully, the answers will emerge sometime soon.

 

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