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Bell Canada field-service techs say 'Goodbye laptops, hello smartphones'

Ellen Messmer | June 3, 2014
Thousands of Bell Canada field technicians this fall will begin doing their jobs of installing and testing telecom and media services connections with help from custom-designed smartphone apps rather than via their laptops. It's all part of what Bell Canada is calling its "One Device" mobile initiative, in essence, a mobility makeover.

Di Lullo, who notes the Sophos MDM also includes anti-malware functionality, says MDM is needed for management and security, such as the ability to wipe a phone remotely. It also will help with monitoring each field technician's smartphone data-plan usage, a cost paid for by the Bell Canada subsidiary. The expectation now is that field technicians can make personal use of the smartphones they're issued, as long as they don't exceed the data-plan limits each month. Another idea that may be implemented is Web filtering to restrict access to the kind of web sites typically regarded as off limits in a business setting.

 

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