The possibility of a site being downed by a DDoS attack is a fact of life on the Internet and users have to be willing to accept it. "That's just the neighborhood, unfortunately," said Dan Olds, an analyst for Gabriel Consulting Group.
To lessen customer anger, banks should send notices when a disruption occurs and how long the site will be inaccessible. "That's great customer service," Olds said.
The group that claimed to be behind the Wells Fargo attack indicated it was in retaliation for the video trailer denigrating the Prophet Muhammad. The amateurish YouTube video made in the U.S. has sparked violent protests in the Middle East and other regions.
Sign up for CIO Asia eNewsletters.