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Bank and airline experiment with robot for customer service

George Nott | Aug. 25, 2017
Can a friendly humanoid robot help take some of the stress out of air travel? That’s the question being posed by researchers from an Australian bank's innovation lab this week in a series of experiments at Sydney International Airport.

Travellers can meet Chip at the airport until the end of the week.

“This experiment is a great example of why we invested in social robotics," added Tiziana Bianco, general manager of the bank’s innovation labs. “Social robots can bring to life information that is not particularly engaging when delivered by a screen. People interact with them in a very social and sometimes emotional way, which means they can enhance experiences in ways that other technologies are unable to.”


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