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As customers fume, Microsoft promises Surface Pro 2 firmware fix ASAP

Gregg Keizer | Jan. 2, 2014
Some urge patience, but many have long lost it.

A few people took the problems in stride, and urged people to be patient. But others said the update had soured them on Microsoft and its 2-in-1 tablet.

"I think the question is no longer 'When does this get fixed?' It's been too long already," said beemr on Tuesday in another long thread. "Now the question is, 'How does Microsoft regain our trust?' It is absurd that they haven't released a firmware [update] that would at the very least just undo the Dec. 10 update. It would seem to me that the overheating (twice for me) and constant charging, draining, charging would take a toll on the lifespan of our SP2's. Microsoft needs to take ownership and extend its standard and Microsoft Complete warranties by at least another year."

As of Friday afternoon, Microsoft had not re-issued the update.

 

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