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APJ organisations experience greater impact from digital initiatives than global average

Adrian M. Reodique | Oct. 10, 2016
The adoption of practices such as DevOps, agile management, API management, and identity-security boosted the business impacts to 54 percent in APJ.

The impact of digital initiatives by companies in the Asia Pacific and Japan (APJ) region is higher than the global average.

This is according to a new global study by CA Technologies titled "Keeping Score: Why Digital Transformation Matters", which detailed the significant impact of digital transformation on businesses in APJ.

The survey used a Digital Transformation Business Impact Scorecard (BIS) to assess the success of companies' digital initiatives. The scorecard also ranked the countries and industries on a 100-point scale, based on 14 key performance indicators under the categories of business agility, business growth, customer focus, and operational efficiency.

Overall, APJ enterprises scored higher in terms of the impact of digital initiatives, with 56 as compared to the global BIS average of 53. The survey revealed that the adoption of practices such as DevOps, agile management, application programme interface (API) management, and identity-security boosted the business impacts to 54 percent in APJ.

In essence, the report found that organisations in the region that have undertaken digital transformation initiatives have experienced improvement in their digital reach (76 percent), customer experience (73 percent), and customer satisfaction (40 percent).

Companies have also experienced increase in new business revenue (38 percent), time-to-decision (32 percent), and speed-to-market (25 percent). 

The report attributed the high BIS score of the region to the developing countries that led the global list such as India (79), Thailand (71), Indonesia (66), and Malaysia (64). It also suggested the business impacts of digital initiatives are faster and more significant to emerging economies compared to their mature counterparts since they have less legacy systems to contend with. 

From an industry perspective, telecom (45), public sector (45), and banking and financial services (41) are the top three performing sectors in the region.

"The touchscreen immediacy of the application economy has led to high expectations among consumers," explained Stephen Miles, Chief Technology Officer of CA Technologies-APJ, in a press release.

"To meet the ever-growing demands of the digital era, businesses need to incorporate technology - specifically software, into their operations and embrace digital transformation. It is key for businesses to develop ideas with customers iteratively in order to deliver a rich customer experience throughout the digital journey," Miles continued.

The report polled 1,770 senior businesses and IT executives from large companies, across 21 markets and 10 industry sectors. More than 700 respondents came from APJ countries, which include Australia, China, Hong Kong, India, Japan, Korea, Indonesia, Malaysia, Singapore, and Thailand. 


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