On the whole, the state's lawsuit "seems to indicate a lack of understanding of how enterprise software actually works," said Michael Krigsman, CEO of consulting firm Asuret and an expert on the roots of IT project failures. Krigsman pointed to Oregon's claim that Oracle lied when it said its products would work "out-of-the-box."
"Anybody that knows enterprise software knows that these are not absolute terms," he said. "If in fact the state was expecting an automatic out-of-the-box solution I believe that expectation was unreasonable, and may suggest significant inexperience on the part of the state."
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