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Amid dueling lawsuits, state needs Oracle's help with health-insurance site transition

Chris Kanaracus | Sept. 3, 2014
Oregon officials still need Oracle's cooperation to meet a looming deadline related to the state's troubled health-insurance exchange website, even as both sides have lodged lawsuits against one another.

On the whole, the state's lawsuit "seems to indicate a lack of understanding of how enterprise software actually works," said Michael Krigsman, CEO of consulting firm Asuret and an expert on the roots of IT project failures. Krigsman pointed to Oregon's claim that Oracle lied when it said its products would work "out-of-the-box."

"Anybody that knows enterprise software knows that these are not absolute terms," he said. "If in fact the state was expecting an automatic out-of-the-box solution I believe that expectation was unreasonable, and may suggest significant inexperience on the part of the state."

 

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