The other key, he said, is to offer different ways for workers to consume that training. Different generations have different preferences, he said boomers might want lunch-and-learn events or newsletters, while younger workers would prefer webcasts and social media.
Also, let workers consume training on their own schedule. "If you schedule an event, 10% might show up everybody's busy," he said, "but when you offer it on their own schedule, it's more successful.
Finally, don't ignore awareness updates either, he said. "Your technology, standards and threats are constantly changing, " he said, "so you should update your content at least once a year, or more often if there's something critical."
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