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A restaurant firm turns to iPads, automation -- and more hiring

Patrick Thibodeau | Jan. 16, 2013
OTG Management, which runs restaurants and other concessions in airports, has found that using iPads and self-service tech can be good for business. And it doesn't cost jobs.

Mendelsohn said the automated systems often have "build menus" and when customers start deviating from them the process can get time-consuming. Sometimes, customers may not get what they want.

"Of course, with a human there's a very good chance you're not going to end up with what you ordered, either," she said.

OTG is using iPads and self-service technology at its airport eateries to speed up service and keep travelers happy.


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