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Divina Paredes | July 22, 2014
Mobile first is fast becoming the default setting in today's organisations. This new environment, however, requires mature planning and execution of programmes around mobile applications and devices. ICT executives from across New Zealand talk about the new business outcomes and challenges in this space, at a recent CIO roundtable held in conjunction with Unisys.

Driving a single 'one size fits all' mobility strategy won't work because you're trying to deliver the same mode of mobility across different end user groups who have a whole range of individual requirements across business objectives, technology needs and preferences, and support requirements.

But at the same time, the IT department can't support every type of mobile environment possible — it needs to prioritise and set a clear roadmap that meets business needs now, but also have flexibility to address future user needs and technology.

That means IT departments need to take an approach that goes beyond just thinking about the device and apps, to looking at it as delivering a set of services to a user group that supports a workflow or business process and provides them the experience you want them to have.

From there, you make decisions about what services — what apps, what policies, what support, what access, what level of security, whether it's in a virtualised environment — you deliver that meets the business and user groups' needs.

The other aspect that is missed if the focus is just on a device — be it a phone, a tablet, a — is that it doesn't take into account how the next generation of workers will actually be working.

We need to take a fresh view. For example, we are working with clients who are looking at XBox and PS4s as a platform to deliver next-generation education.

Why? For an educator delivering a course, you need to know the student is actually attending the course, but how do you measure attendance in a mobile world? Facial recognition: I'm at home and I sit in front of my Xbox and say 'Hi Scott, I'm done!'

This is the type of thinking that we need because the world is changing. When we talk about security, compliance, support and so on, you've got to start from the user experience that you're trying to deliver.

 

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