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Divina Paredes | July 22, 2014
Mobile first is fast becoming the default setting in today's organisations. This new environment, however, requires mature planning and execution of programmes around mobile applications and devices. ICT executives from across New Zealand talk about the new business outcomes and challenges in this space, at a recent CIO roundtable held in conjunction with Unisys.

Mobile devices have a lot more than just the phone and voice. You've got your camera and you've got all sorts of devices in that function within a mobile device that can be used for research and for teaching and learning.

Top of mind: Accessibility and security

Roger Dean, AIMIA NZ:

We're providing bank loyalty as well as pushing marketing so they're two opposite spectrums. So we're always worried about security, but at the same time internally the business is working 24 hours a day.

We're a new global group and being able to access information, relevant information and work on a 24 hour a day environment means that the separation [of personal and corporate data] has to be there and the security [features] have to match the devices and understanding that is paramount.

Mike Clarke, SkyCity:

We have always been 24x7, it is part of our DNA, we never close. Our challenges are the same challenges we all talk about here: security and accessibility.

We have a brand reputation that we need to maintain at the highest standard. So we have the absolute juxtaposition between accessibility, mobility and infinite security.

Pointers for becoming a mobility trendsetter

Scott Allen, Unisys:

Unisys has conducted research over the last four years looking at how people are using mobility in the workplace. Three to four years ago, we found New Zealand was a real leader in the mobile environment.

But this year, New Zealand hasn't just dropped being a leader, it's actually fallen off the cliff from a maturity perspective compared to the rest of the world.

We had organisations rank themselves into four groups of mobility maturity with mobile trendsetters the most mature, mobile-enabled and mobile aware in the middle, through to mobile void at the bottom with no mobile strategy, governance of policies in place.

The mobile trendsetters are characterised as having a mobility strategy that is driven by their business strategy and is aligned to business process. They also measure the ROI, from both a qualitative and quantitative perspective, to determine the returns that they're getting on every dollar invested.

Unisys recommends that organisations develop three mobility strategies that start with defined business objectives: an internal strategy about how they're delivering mobility within their organisation for employees; a B2B strategy around how they're delivering mobility within the supply chain and for partners and suppliers, and also B2C strategy interacting with customers.

And then within those strategies, defining the different types of users and their specific requirements to meet to support the business objectives.

The primary reasons behind this approach of using three discrete strategies is to provide the most relevant experience to the different user groups and to reduce complexity of delivery and support for the IT department.

 

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