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A platform for growth and innovation

Divina Paredes | July 22, 2014
Mobile first is fast becoming the default setting in today's organisations. This new environment, however, requires mature planning and execution of programmes around mobile applications and devices. ICT executives from across New Zealand talk about the new business outcomes and challenges in this space, at a recent CIO roundtable held in conjunction with Unisys.

So if we got rid of that we were actually getting rid of a tool that was being used now quite a lot overseas. And that was a surprise; we weren't expecting that.

Mobile and analytics

Mike Clarke, SkyCity:

We are all about providing world class experiences. So what we're looking at are mobile solutions that fit into each of those categories. Much of it is about accelerating the process to get one of our team members to a customer request or a customer issue as quickly as we possibly can.

It is really hard to take an old system that has no mobility concept and make it mobile. It's a lot easier to throw it out and bring in a new one but those are big decisions. But I think we're making that journey reasonably well.

The next thing for us here will be, we can check you in wherever you are and on an iPad give you a room key, and we're ready to do that across our Auckland hotels within the next few months.

We see that as a VIP experience. We can pick you up at the airport, check you in before you even sit in the limo, and thank you very much, 'here's your key, we're done.' And that is a nice differentiated service. That's just one of those examples, which is easy to describe, yet has not been easy to get to this point.

Impact on workplace

Liz Coulter, University of Auckland:

The university has around 35,000 users accessing our wireless network a day. Of that, greater than 80 per cent of connections are from the students using their own device.

And so our students are expecting more and more to be delivered on mobile devices, and are expecting that our websites are mobile, that whatever we do can be accessed by the mobile.

We need to look at usage from a number of aspects, such as teaching and learning, and how we can use mobile devices to enhance mobile learning?

I was at a recent presentation where one of our science areas was teaching physics and they'd created a mobile app where, the students could, in a lab, take a photo of an experiment and analyse it.

They actually found that more engaging than sitting with the old equipment and trying to do those experiments.

Mobile devices enable universities to look at different ways to teach and do research work through mobile devices. Mobile devices for research enables staff to be out in the field discover something, catalogue, log it, write comments, collaborate on the spot with someone back in the office, or someone internationally on a collaborative level.

 

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