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Divina Paredes | July 22, 2014
Mobile first is fast becoming the default setting in today's organisations. This new environment, however, requires mature planning and execution of programmes around mobile applications and devices. ICT executives from across New Zealand talk about the new business outcomes and challenges in this space, at a recent CIO roundtable held in conjunction with Unisys.

Linda Smith, Earthquake Commission:

We've used a lot of mobile devices already. In the response to the Christchurch earthquake, we gave iPads to property assessors. We trained them, and there was a little bit of resistance to start off with, but they loved it and they want us to do more with it.

We are looking at the next event and that could happen at any time. We need to ensure we have an alumni workforce that we keep together, and mobile systems that can scale quickly.

Richard Presling, First Assistance:

Enterprise mobility for First Assistance means something different. BYOD and mobilising our staff or clients are not a priority at this stage, although we do provide client portals to our case management systems.

As a provider of roadside breakdown services, we have a network of thousands of service providers who attend breakdowns and lockouts throughout New Zealand and Australia. For over 80 per cent of our roadside jobs, we use mobile solutions to dispatch jobs to our service providers on IOS or Android devices supplying location, vehicle details, driver details and details of the problem.

We receive ETA updates and job resolution data in real time. This solution replaces calls to mobiles when the provider was potentially driving or working on other jobs.

This has improved the customer experience, case management, reporting and billing accuracy significantly. The biggest challenge we face is intermittent coverage in rural areas and reliability of devices when being man-handled.

We see the future of enterprise mobility involving vehicle telematics and including edge devices as defined by 'the internet of things'.

Wilson Alley, Delegat's Wine:

Our mobile journey began in 2011 with the mobile deployment of business process and applications for our global sales force. We have 150 people using the solution, across eight countries, now. We're using an iPad, as device du jour, to access the processes and applications they require.

Read more:Three reasons government tech projects fail

The opportunity to add mobile access to processes and applications is being realised across other parts of our business, and we'll continue to do so. Having that mobile availability of process and applications is core and top of mind for us and it's where our device strategy is heading.

Liz Coulter, University of Auckland:

When we put out the mobile app, it was really focused with and the students in mind. One of the things we're looking at is usage and in one instance we had a few people say, 'Get rid of images and videos. No one would be using that.'

Well, we actually found they're using it internationally to recruit for international students and showing people the images, the videos of the university in other countries, and they find the images and videos extremely useful.


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