The university has a governance framework around the use of the web and the university mobile applications. This has representation from the business as well as from IT. While the IT area provides guidance on the possibilities, the demand for services is usually from the business.
While we would like to have all of our applications with a mobile presence, this is difficult when you have systems which were implemented a while ago and which are difficult to retrofit for mobiles.
More and more, students are coming to the campus with mobile devices. How do we embrace the delivery of teaching learning materials to our students and how can we do that in a mobile fashion? So it's demand from the students, because they've got more and more mobile devices; and demand from the faculties, who want to deliver more and more on mobile devices and use them more.
Wilson Alley, Delegat's Wine:
We've got a very clear and concise message to the business that everything is heading towards a mobile device. Our [demand for] traditional PC began tapering three or four years ago, and I see the laptop going that way. Laptop procurement is starting to plateau, and we will go fully to a mobile device.
But we're fortunate that we had a couple of initiatives under our enterprise system program that linked themselves to the mobility question being asked. So when we went to a global CRM solution, which was one of the first streams of our enterprise suite program, mobility became a part of the discussion and it is a key enabler in that particular implementation to realising the overall benefits of the software.
We had a key business initiative that was going to rely on mobility, which gave us something that we could deliver to endorse the strategic direction.
And at the other end of our supply chain, in Viticulture, our user community said, 'can we try applying that mobility to our processes and applications in the field, to improve our grape harvesting decisions?'
Without the catalyst of embarking on an enterprise system program - which will eventually support 80 per cent of our business processes on a single platform, the journey to mobility would have had far less momentum to date.
Campbell Such, Bidvest:
We've been running, Bidvest Direct, our e-commerce platform for ten years now. In the last three years we've enabled it via mobile to iOS and Android. It's business to business, so we don't deal directly to the consumer.
In terms of maturity, we've had multiple iterations and it's focused very much on our customer experience. Customer orders placed through our mobile app are still a small part of our online business.
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