Photo - Julian Quinn, Vice President for Asia & Japan, Veeam Software.
According to Veeam Software's 2016 Availability Report, Malaysian enterprises' increasing awareness of the gap between what users demand and what IT can deliver is driving 93 percent of them to invest in 24/7 always-on operations.
Veeam Software (Veeam) Vice President for Asia & Japan, Julian Quinn, said the research findings clearly showed that "despite numerous high-profile incidents in the last year, enterprises were still not paying enough attention to the needs of their users."
Quinn said that now In its fifth year, the Veeam Availability Report showed that 84 percent, a two percent increase on 2014 of senior IT decisions-makers (ITDMs) across the globe admit to suffering an 'Availability Gap' (the gulf between what IT can deliver and what users demand).
He said this figure has "risen a staggering US$6 million in 12 months, despite almost all respondents saying that they have implemented tightened measures to reduce availability incidents and that 48 percent of all workloads classified as 'mission-critical (rising to 53 percent by 2017)."
During the global release of the study, Veeam's chief executive officer Ratmir Timashev said: "When you talk to more than 1,000 senior ITDMs you expect that there will be some that are still struggling to deliver on the needs of the Always-On Enterprise - the Enterprise that operates 24/7/365, but these findings are alarming."
"Modern enterprises are becoming software-driven businesses, so IT departments can no longer get away with services that are 'ok'; always-on availability is paramount," said Timashev.
"However, since our last study, the number of annual unplanned downtime events have increased (from 13 to 15) and they are also lasting longer and taking a far greater amount of time to recover," he said. "In today's economy, where speed and reliability are imperative, this is unacceptable. If this trend continues, I fear for the companies we surveyed."
Commenting on the Malaysia findings, Veeam's Quinn said 93 percent of organisations in Malaysia "were investing in data centre modernisation to enable 24/7 always-on operations, the highest of any country surveyed."
He said Malaysian organisations seemed to experience more downtime than expected when they patch or upgrade their applications due to unforeseen problems and this happens 37 percent of the time, more than anywhere else surveyed.
Quinn said Malaysian businesses also appreciated the non-financial implications of downtime, whereby four out of five believe downtime could result in a loss of customer confidence.
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