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Infrastructure monitoring products: Users pinpoint the best and worst features

IT Central Station | June 6, 2016
IT monitoring software probes various parts of the infrastructure -- servers, networks and applications -- and alerts IT about problems before they can cause an outage that affects the business.

-- Jonas S., SaaS Engineer at a tech vendor

"The graphing function can be tailored for all levels of management reporting.”

-- Ken O., Network Management Development and Support at a tech services company

Room for improvement

“I think that the downstream suppression could be improved. Suppression must all be done manually [now], but this improvement is on SevOne's roadmap, I believe.”

-- Eric S., Chief Technology Officer at an aerospace/defense firm

“I'd like to see a configuration management feature that lets me customize analyses and data points important to me at any specific time.”

-- Harish K. , Network Engineer at a tech services company

“We would like heat mapping and more detailed data, but in a general sense the initial mission was to get a more informed viewpoint of traffic in our network, and they knocked that out of the park.”

-- Mark L., Network Engineer at a government agency

You can read more SevOne reviews on IT Central Station.


Valuable features

“The dashboard and heads-up display [are] practical and useful for enterprise/network operations center use cases.”

-- Sid R., Vice President of Operations & Client Support at a tech services company

“Our infrastructure is now [monitored] proactively and we don't have to wait for complaints from the customers or internal operation team … regarding any issue with the service.”

-- Ammar S., Manager of Infrastructure at a financial services firm

Room for improvement

“A better UI for graphing would make it better.”

-- Roshan N., Senior DevOps Engineer at a tech company

“I’d like to have the option to configure Nagios using the Web interface. Although the command line interface gives a lot of customization options, I'd like to take a break from looking at lines of words.”

-- Kelvin L., Client Engineer at a tech services company

“[Nagios needs] to get a standard GUI and a better notification system. For my system, I've developed the notifications [in-house] because [Nagios] basically just sends you an email.”

-- Paulo D., Network Engineer at a tech services company

“Scaling Nagios to cover multiple regions or data centers is challenging. It requires another tool which I never incorporated. Due to this gap I used a dedicated Nagios server within each specific operation.”

-- Eric A.,Web Operations Engineer at a renewables/environment company

You can read more Nagios reviews on IT Central Station.

Opsview Enterprise

Valuable features

“The most important feature is the distributed, highly available monitoring clusters in the enterprise editions. As we run multiple sites around the world and every second of service disruption costs us money, this feature is critical.”


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