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Infrastructure monitoring products: Users pinpoint the best and worst features

IT Central Station | June 6, 2016
IT monitoring software probes various parts of the infrastructure -- servers, networks and applications -- and alerts IT about problems before they can cause an outage that affects the business.

IT monitoring software probes various parts of the infrastructure -- servers, networks and applications -- and alerts IT about problems before they can cause an outage that affects the business. According to IT managers in the IT Central Station community, the most important criteria to consider when choosing infrastructure monitoring software include compatibility with existing infrastructure and customizable views.

Four of the leading IT infrastructure monitoring solutions are CA Unified Infrastructure Management, SevOne, Nagios and Opsview Enterprise, according to ratings by IT Central Station members.

But what do enterprise users really think about these tools? Here, users give a shout out for some of their favorite features, but also give the vendors a little tough love.

Editor’s note: These reviews of select infrastructure monitoring tools come from the IT Central Station community. They are the opinions of the users and are based on their own experiences.

CA Unified Infrastructure Management (UIM)

Valuable features

“It gives a good baseline as to how we go about monitoring our clients, as each one is different but can fall into a specific category of infrastructure monitoring.”

-- Daniel B., Enterprise Tools Architect at a tech services company

“We're able to predict how close we're approaching our thresholds so we can head off a disaster, and we can troubleshoot it before it becomes a big problem.”

-- Gary G., Senior Director of Technology Services Operations at a tech services company

“The ability to be able to pull data out of multiple data sources and surface it all into a single tool. Some of the other tools that we had were very limited, [but] with UIM you can scrape virtually any data source.”

-- Craig D., Manager, End-to-End Monitoring, at a manufacturing company

Room for improvement

“UIM supports AS400, but it is somewhat limited.”

-- Dan H., Managed Services Operational Engineer at a tech services company

“Whenever there is an IP address change to the server … it won't update automatically, [so] we have manually validated the probes. This should be improved.”

-- Franklin P., Senior System Engineer at a financial services firm

You can read more CA UIM reviews on IT Central Station.

SevOne

Valuable features

“The reporting capabilities provide us with important metrics and data that help us with oversight of our system, network and overall IT infrastructure, both in terms of applications and hardware.”

-- Abdul K., Senior Software Engineer at a communications service provider

“The features we are seeing the greatest benefit from are the enhanced reporting, net-flow data collection, and the data retention.”

 

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