This article is sponsored by Singtel
Doing business in the Internet age means that organisations need to be more agile and to respond faster. Not only can customers easily search online for different options, but mobile devices and apps have also changed how sales people access information and make purchases, and how customers and suppliers interact with organisations.
Cloud applications can empower organisations to provide easy access to useful data and applications that can help the staff do their work more efficiently and effectively.
IDC predicts that by end 2018, 40 percent of IT spend from hardware, software and services will be for cloud-based technologies, and by 2020, 45-50 percent of all spend will be for cloud delivered models. (Source: IDC)
This shows that a growing number of organisations are reaching for a faster to deploy, flexible, and cost-effective approach to their technology needs. Software-as-a-Service (SaaS) is an obvious choice with options for a wide range of applications. SaaS is essentially a software delivery model where the software is licensed on a subscription basis and is centrally hosted by a service provider.
This is exactly what James Kuah, Director at Seiho Machinery and Electric, experienced when an encounter with a customer caused the company to rethink how its operations are run.
“When we were unable to provide immediate answers to a customer’s technical questions as many of our staff were on leave, we decided to adopt a cloud solution that gives us access to data 24x7,” said Kuah.
The use of Microsoft Office 365 has provided Seiho with business agility, empowering staff to respond to customers quicker because Office documents can be easily accessible anywhere and anytime. It also enables collaboration between co-workers from any location on the same document in real-time.
“We have experienced better cost efficiency, as we don’t have to maintain multiple servers to store data. We have also better business performance, as we are able to better share and get access to data 24x7 on OneDrive,” said Kuah.
“Our advice to SMEs [small and medium sized enterprises] is that they need a committed and dedicated team to help them implement the solution that they want to use,” said Kuah.
Empowered to Compete
As businesses evolve in today’s competitive landscape, the need for mobility and the ability to efficiently work together increases. With more employees working in and out of their offices, seamless communication and collaboration on projects become imperative. In view of this, SaaS has empowered many fast-growing organisations with solutions to transform and accelerate their businesses.
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