Hybrid environments provide challenges from both a security and an integration perspective for CIO’s and their teams. The ability to have secure access or provide integration with cloud based systems is often a challenge. Within Asia & SE Asia organisations are still evaluating the move of their primary applications and infrastructure to the cloud and as such we have not seen any large cases studies to suggest positive or negative experiences with regards to management. Within the next 6 – 12 months we will see the results out of the early adopters in Asia and SE Asia projects and this will provide learning’s and guidance on this process.
What key advice would you give to executives relating to the trend towards heterogenous data centre environments and where do you see the future heading?
IT leaders must be aware of the potential land mines during this transformation by learning from other's mistakes and choosing an approach that can be easily adapted into their current organizational structure. Also, they need to put pressure on technology partners to deliver the solutions to meet current challenges, while aligning roadmaps to support future success. The future datacenter promises greater efficiencies (cost savings) and more agile response to business needs, setting a new paradigm for IT to deliver services to the business to act swiftly to market opportunities. IT needs to understand the best formula both technically and organizationally to pull this off, and the successful IT leader will be able to do this.
What good best practice examples, of companies coping well with hybrid environments, can you highlight in Asia and SE Asia and how does this region compare with the US and Europe?
Today many organizations have adopted well-vetted SaaS models to compliment strengths already in-house. For example, outsourcing CRM (e.g. Salesforce.com) enables organizations to leverage a proven model while still integrating/customizing their own applications to interface with the core repository, providing flexibility, ease of use and improved functionality.
The adoption of cloud technologies in Asia and SE Asia is significantly slower than in the US or Europe. Within Asia and SE Asia organisations are still immature in the use of IT as an enabler for the business and as such it is more difficult to develop a compelling business case for movement to the cloud. Target infrastructure for movement to the cloud in Asia and SE Asia is CRM, email and other systems that can be considered “contained” or have little lateral integration across the business such as ERP or line of business systems. This is similar to the trend in the US and Europe, however adoption is occurring at a much slower pace.
What do you regard as the likely major challenges you will face in your new role?
The major challenges in my new role are generally people related. Good quality, experienced resource across APJ is scarce and increasingly expensive. That said, there is also a realization within a growing number of people that, working for the “Big 5” is an all too frustrating experience…all the responsibility for growing the business but less and less ability to influence and affect the necessary changes for growth. Quest has the best of both worlds in that we have great financial strength, but have the agility and flexibility needed to succeed in a dynamic marketplace like Asia and so we continue to attract talent from the larger monolithic vendors.
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