Successful outsourcing is about relationships as much as it is actual IT services or transactions. As a result, outsourcing governance is the single most important factor in determining the success of an outsourcing deal. Without it, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.
For more on outsourcing governance, see “7 tips for managing an IT outsourcing contract.”
Repatriating or backsourcing IT work (bringing an outsourced service back in-house) when an outsourcing arrangement is not working — either because there was no good business case for it in the first place or because the business environment changed — is always an option. However, it is not always easy to extricate yourself from an outsourcing relationship, and for that reason many clients dissatisfied with outsourcing results renegotiate and reorganize their contracts and relationships rather than attempt to return to the pre-outsourced state. But, in some cases, bringing IT back in house is the best option, and in those cases it must be handled with care.
For more on repatriating IT, see “How to bring outsourced services back in-house.”
Related outsourcing articles:
- Outsourcing Definitions, best practices, challenges and advice
- 7 hot IT outsourcing trends — and 7 going cold
- How to get the most from a managed IT services provider
- SLA definitions, solutions and best practices
- 7 tips for managing an IT outsourcing contract
- The CIO's guide to smarter vendor negotiation
- How to win at the IT outsourcing negotiating table
- Outsourcing advisors: 6 tips for selecting the right one
- How to institute an agile IT outsourcing process
- How to get multiple IT outsourcing providers to play nice
- How to contract for outsourcing agile development
- How to integrate disruptive technologies into IT outsourcing contracts
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