DAFWA's data recovery time improved, while unplanned down time was cut back to 18 hours a year. However, the IT department had a tough job convincing DAFWA staff to archive their emails.
"We had to say to people: 'This email you haven't accessed in 18 months, do you really need to have it available within 1 second or is 10 seconds good enough when it's archived?'" said Ulrich.
The next IT project on Ulrich's list is deploying voice over IP (VoIP) to improve communications capability by the end of 2015.
"This [VoIP] is something we are able to do quite easily because we have the platform following the infrastructure refresh. We don't have to worry about network or storage capability," he said.
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