The service and support for it will cease on Jan. 6, 2015. Existing customers will be able to keep using Backup Exec.cloud until the end of their annual subscriptions. For customers with multiyear subscriptions that go beyond that date, Symantec will provide information about refunds at a later date, according to the FAQ. Users are entitled to Backup Exec on-premises backup software for 35 percent off list price, Symantec said. The company also suggested Norton Zone as an alternative for some customers.
Users will have to migrate their own data to any alternative service. "We are here to help you navigate this process, but we are not able to provide any data migration services as part of this announcement," Symantec said in the FAQ.
Customers' data in the cloud will be deleted after their subscriptions expire. However, customers shouldn't have to download all the data after expiration because it will already exist on their own PCs and servers, the company said. The service is a near-term backup that normally maintains data for just 90 days.
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