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Software glitch caused Exchange Online to trip up

Juan Carlos Perez, IDG News Service | May 20, 2011
A software bug caused e-mail queues of some Exchange Online customers in the Americas to clog up on Thursday, leading to delivery delays that lasted in some cases almost seven hours.

Seeing Microsoft struggle with uptime for Exchange Online erodes the confidence it's trying to build in the market, according to Rebecca Wettemann, a Nucleus Research analyst.

"I'd argue that Microsoft should be held to a higher standard than anyone else, and this certainly doesn't bode well for Microsoft's image as a cloud provider, especially as it tries to push customers toward the still-cloudy promise of Azure," she said via e-mail, referring to Microsoft's cloud platform-as-a-service offering for building, hosting and managing applications on Microsoft data centers.

"E-mail outages for a few hours are frustrating. If my entire productive world is online, downtime has an even more significant productivity and economic impact," Wettemann added.

 

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