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Singapore firms face escalating cloud challenges

Zafirah Salim | Feb. 26, 2016
Managing users across multiple platforms and the monitoring and management of complex workloads are cited as their top cloud challenges.

Companies in Singapore currently use around three cloud service providers (CSPs), but they are expected to increase usage to an average of four to five CSPs by 2018; and this growth will escalate the challenges of cloud management.

This is according to a recent Rackspace research conducted by IDC Connect, which surveyed 250 IT professionals from Hong Kong, Singapore and India.

Businesses in Singapore are found to be enthusiastic about multiple cloud platforms and they cited risk reduction, support for hybrid cloud environments, and value for money as the important benefits of using multiple cloud services.

The respondents also highlighted their top cloud challenges: managing users across multiple platforms and the monitoring and management of complex workloads.  

"It is clear that there are considerable business benefits associated with using multiple clouds and yet managing multiple service providers and complex workloads is a challenge for many companies. The vast majority of IT teams in the organisations we surveyed already spend up to 60 percent of their time on cloud-related activities," said Bob Johnson, principal analyst at IDG Connect.

"We found that the deployment of a cloud management service can hugely lower the costs and management overhead associated with the use of multiple cloud providers. It can also free up IT resources and allow IT teams to concentrate on strategic projects, systems optimisation and innovations that improve the customer experience and cost-efficiency," he added.

The Singaporean IT professionals said they would benefit most from automated processes for the ongoing maintenance of their multiple cloud platforms and from consistent visibility into their infrastructure and applications. A managed cloud service that provided this could help them reduce complexity and therefore save time and lower costs.

According to Rackspace, in a managed cloud service, a provider takes over the management of a company's underlying cloud services. It looks after the customer's computing, storage, networks and operating systems, as well as the complex tools and application stacks that run on top of that infrastructure.


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