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Salesforce.com's Heroku responds to scalability complaint

Joab Jackson | Feb. 18, 2013
Insufficient documentation on how to performance-tune a legacy Ruby on Rails stack led to a highly publicized complaint from one of the largest customers of Salesforce.com's Heroku PaaS (platform-as-a-service), Heroku has acknowledged.

Others agreed that Rap Genius should have found another service to better fit its needs. Industry observer Matt Asay, a vice president of corporate strategy database provider 10Gen, criticized how Rap Genius handled its complaint.

"Seriously, what was RapGenius' point? Did fuming and shaking fists solve its problem? There's an easy solution: pay for a different service," wrote Asay in a Twitter message.

Heroku is one of a number of platform-as-service providers -- others include Google, CloudBees and Engine Yard -- that offer a hosted software stack for running online applications. The company first offered Ruby on Rails as a hosted service, but has expanded to offer other technologies as well, including Node.js, Clojure, Java, Python, and Scala. 

 

 

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