Bradon said the main attraction of CX is "it's more-user friendly than the present system and available any time or anywhere provided you have a web connection."
The organisation is also planning to refresh its telephony system in the coming months too, he added.
He said: "We don't have a formal BYOD [Bring Your Own Device] scheme. It's not something want to encourage at the moment because don't have an IT department.
"People are allowed to have their work e-mail on their phones, the chief executive uses their iPad and so on. We're happy to allow that to a degree."
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