Gartner's Mahapatra believes that the standard 69:31 ratio of opex to capex (both public and private setups) would work the coming year too, and organizations will increasingly look at pay-per-use models, with a dash of the subscription model. Like Futuresoft's Datta, Mahapatra observed, "This is because SLAs between customers and service providers do not insist on availability and speed of performance clauses. So, customers find it viable to opt for pay-per-use rather than give in a bulk amount for 'n' number of mail boxes and so on, unless they have exceptionally limited usage levels."
However, Ketan Shah, Director of Bangalore-based Kruti Comp India, says as far as the cloud is concerned, it is still a wait and watch game. The company is looking at the cloud scenario with some caution, while at the same time building its virtualization and video conferencing capabilities to service organizations with as many as two to five locations. Shah says, "Devices such as smartphones and laptops are increasingly pro-cloud. In the future solutions are not going to be CPU-centric, and that elevates the discussion to the next level." Kruti Comp estimates that the second half of 2013 will help the company get clarity, and galvanize its cloud strategy.
The common observation is that solution providers have to look at establishing ROI very seriously if they have to win customer confidence about the cloud. Says Datta of Futuresoft, "It is about utilizing budgets and keeping licensing costs low."
Going forward, Mahapatra says that the hybrid model will make maximum sense to the Indian enterprise. More customers are headed this way.
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