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OneDrive users petition Microsoft to rethink storage cuts

Gregg Keizer | Nov. 5, 2015
'Incredibly shortsighted,' says one petitioner on Microsoft's own UserVoice after company cuts free storage by 83 percent.

Other OneDrive users took to Microsoft's own petition-like website, UserVoice, to lodge their complaints and make their requests. UserVoice is a Microsoft service that lets customers suggest changes to the company's products, and has been an important part of Microsoft's renewed emphasis on feedback and its pivot to constantly evolving software.

"Give us back our storage," the UserVoice entry asked. By early Wednesday, the item had been up-voted more than 16,000 times, and included over 800 comments, easily blowing by other OneDrive requests.

"This is an incredibly shortsighted move," said Charles Tyldsley yesterday. "Clearly aimed at getting more people onto the paid Office 365 sub, when in fact all it'll do is drive away a huge amount of users. I now feel stupid for recommending OneDrive to all my family."

"Really bad call. Why punish everyone for your mistake of offering unlimited storage?" asked Kevin McIntosh. "OneDrive was what kept me on the Windows platform, even with my appless Windows phone. As an owner of 4 Surfaces [and] 6 Windows phones, I am off to rethink my options."

Others called Microsoft's move "boneheaded," "atrocious," "unbelievable," "foolish" and worse, with scores saying that Microsoft had exhausted their patience and driven their trust in the company's commitments to zero.

"I can understand that there is a need for limits, but launching OneDrive as the glue in the ecosystem to share data, and next limit it to 5GB is a curious move," said someone identified only as "WW" yesterday. "Given the move to unify those experiences more with Windows 10, this move makes not much sense if you want to convince people to stick around in that ecosystem."

The commenter had a good point: Microsoft has repeatedly pitched OneDrive as an important part of its push to provide services and software to devices of all stripes, including iOS and Android, a cornerstone of CEO Satya Nadella's "mobile-first, cloud-first" strategy. Last month, in fact, Nadella used Microsoft's quarterly earnings call with Wall Street to boast that half a billion people have stored documents and photos in OneDrive.

The storage service also serves as a critical link between Windows devices, and has been heavily promoted as part of Windows 10's promise. "Windows 10 comes with elegant built-in apps like Maps, Photos, Mail & Calendar, Groove, Movies & TV," Microsoft's marketing page for the OS declared. "And these apps use OneDrive to back up your information and sync seamlessly across your Windows 10 devices, so you're never far from what you need."

"OneDrive was integrating perfectly on all Windows 10 [PCs], [Windows] phones and Windows Server 2012, why would you kill something that was my opening pitch to everyone to get them back into Microsoft Ecosystem?!" asked Mani on UserVoice today.

 

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