When asked if he see differences in the ways CIOs in this region think, compared to what CIOs are doing back in the US or western part of the world, he said: “There are couple of significant differences. It has to do with the fact that in North America and Europe, the biggest problem for the CIOs is legacy [IT] architecture. And, the companies aren't growing at the rate and pace as Asians companies do. As a result, the biggest problem they face is transformation — how do they change what they have and make them more flexible.”
In contrast, Asia is a fast growing region, he said. Some large regional organisations may suffer from legacy problems still, but for a number of new organisations, their IT infrastructure has been built from scratch recently. It’s really about how can they get something new and fast enough and up and running, and which will grow with them — because for Asian companies, coping with growth is the challenge.”
Lokesh also added: “Flexibility is very important to them because they don't have the capital to build the infrastructure to be ready three years from now. The growth might have been 200 percent by that time. They are going to invest as much as they need today, but they also want the flexibility to be able to expand.”
Organisations also need to be prepared for the IT-savvy workforce who constantly communicate and learn through social media. “More importantly is the trend in workforce now, the so-called Facebook generation — people who're used to simple apps daily. They’re now starting to expect [that simplicity] from business apps.
Lokesh further added that they don't want 30-day training; they just want to get on and starting using whatever apps they’re given. “From the user experience, it’s very different today. In future, people buying apps are the ones who not just want functionality but good user experience as well. Probably, more weightage might be given to ‘user experience’ than just core functionality,” he said.
Keeping with that user philosophy, Nimsoft is ensuring that its solutions are not just integrated from the data perspective but user experience as well. Using all the latest management techniques like social media in the context of how users accomplish their jobs. “Knowledge about various things now is very dispersed not just in the organisation but also in the broader community,” he added. “To solve a problem — whether responding to a network alarm or software alert, you probably have to reach out to others in that community of users and experts. That's social, that's part of process of how you do things.”
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