"These trends in consumer technology are so massive and supported by so many citizens that this is now the era of user-driven IT," says Dulaney. "It's not business-driven. The user gets to decide."
Skanska's Roman says he has no illusions that he can ever completely control all of the applications and data created and shared in the cloud even though the company plans to offer official cloud alternatives and has strong policies about the use of sensitive documents. Yes, you can put policies and tools in place. But ultimately, he says, "you have to trust your users."
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