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Intergen moves toward continuous engagement model

Sathya Mithra Ashok | July 31, 2014
Newly-appointed NZ CEO of Intergen, Simon Bright, talks about the company's move away from traditional services to Cloud-based services, its investment in Australia and the ways in which the firm has changed its sales strategy to address disparate decision-making processes and deliver on business-based outcomes in organisations.

Simon Bright, NZ CEO of Intergen

Q: What kind of business solutions have you seen gaining the most traction in the last couple of years?

SB: One of the things that we find quite interesting with our customers now - and it has really been happening for the last couple of years - is a demand for faster time to value. The way that it tends to play out in our business is that we tend to be in a situation where we are offering a continuous evolution type service. That falls back to being able to deliver those sessions through the Cloud.

From an apps perspective we have seen strong business over the last 18 months in developing and deploying cohesion solutions, like the enterprise content management (ECM) solution for AoG (All of Government). We secured a place on the panel to provide ECM services to AoG. That is a Microsoft platform-based solution that allows us to deliver that fully through the cloud. Therefore we can really offer up that end-to-end service of providing application elements as well. That is a bit of Sharepoint, some records managment software - which is a solution called RecordPoint - to deliver a collaboration and document records management solution for those government agencies. That is a growth area for us.

In terms of other things mobility space is very interesting at the moment. We are doing a lot of work cross platform. Most people would regard Intergen as a pure Microsoft services provider, but when it comes to effective enterprise mobility we do need to play across technologies, need to be able to deliver a solution that plays as well as on an IPad as it does on a Windows device. And that's where we have spent a lot of our time over the last 12 months. We have done a lot of work for clients in NZ effectively enabling their businesses to be mobile.

We have been doing a lot of work for the large services companies basically allowing them to change the way in which their field workforce effectively have conversations with their customers and bringing a whole bunch of efficiencies through that process.

The other one is around public sector and public security within NZ.

Q: What are the trends that you foresee for the near future?

SB: We see mobility continuing as a trend because of the proliferation of devices in the market and ways in which people want to work and interact. It is truly interesting to take the view around what this means. This doesn't necessarily mean delivering a line of business apps to a mobile device. It is effectively enabling and improving a mobile workforce and in the Microsoft world it can be through Access, Office 365 for mobile devices, right through to delivering mobile versions of Microsoft business apps such as ERP and CRM solutions.


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