Unless you’re greenfield, go bi-modal
Most organizations won't have the benefit of a greenfield staff to play with. For CIOs in that situation, Cecola recommends building a special team dedicated to the digital transformation mentality.
"If I were to go back to another firm, I would try to separate from myself, go bi-modal," she says. "Get another team and just begin attacking it. Evaluate your vendors and your tools. They don't all work in the cloud. Create a team that's really passionate about it."
"You can't flip a switch and be digital," Slattery adds. You need to have a plan about how you're going to continue to evolve. We're seeing our clients tend to start with net new services or applications, digital interactions they're creating. The challenge is to bring that together more holistically and look at the broader estate. How can you run various business processes today and think different of how to do that in the digital world?"
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