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Hitachi Systems Micro Clinic to be Apple of IT services: Rajan Bhandari

Yogesh Gupta | Sept. 7, 2017
The Global Operation Centre will transform our business orientation from distribution to services, says COO Rajan Bhandari at Hitachi Systems Micro Clinic


How would GOC empower Hitachi Systems Micro Clinic to stay ahead of competition and other service providers?

We are building a strong automation process of service delivery where our objective is to automate most of the service delivery aspects, which CTOs and CIOs. We also aim to reduce the people dependency to provide better SLA’s at an effective cost.

GOC will definitely help HSMC to stay ahead of competition, as the international domain knowledge we are getting in terms of service delivery process, skills and technology competencies can be replicated across enterprise customers at an affordable cost.

Hitachi Systems is a global company and we will be collaborating with other group companies to provide one single face to our customers. With GOC, our intention is to follow the direct model for customers.


What are the short-term and long-term definite opportunities you envision with GOC? What percentage of GOC offerings will contribute to the overall company revenues?

Building on the company’s 25 years of experience, we offer real value to organizations through our domain expertise and IT solutions with proven track record in the field of IT integration and world-class service.

Today our organization has over 1500-plus technical staff, and GOC will provide us a platform to give international exposure to our people, which will also serve our organization’s objective of delivering profitable services.

By providing secure, reliable and market-competitive IT services globally, GOC will additionally contribute to Hitachi India’s business.


What is the next big wave in terms of IT services and technology trends that will be in demand by end customers for 2017 and 2018?

As of now, the Centre will provide support to the enterprise platform and will soon extend services to support business and management platforms as well. The system integration market demands continuous improvement and innovation. This GOC facility will make it possible for us to offer uninterrupted support to our group companies and customers and is a huge achievement for us - as well as for those who use our technology. 

Today, 24-hour support is a must to cover the global markets. Bringing automation in services delivery using tools and technologies for a better outcome and productivity will be the next big wave in IT services industry. And we are well positioned to address the changes in IT services delivery from the organizations to stay ahead in the digital transformation era.

The trends and innovations that will shape the technology industry over the next several years came into focus in 2016. Cloud computing has gone mainstream for many enterprises, and the internet of things (IoT) is changing how both industrial and consumer-oriented companies do business.

Our expertise in high end technology solutions, coupled with new-age IT services will keep us ahead of technology trends and challenging needs of CIOs and IT buyers in the future.


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