Rajan Bhandari, COO and Regional Director, Hitachi Systems Micro Clinic.
Hitachi Systems Micro Clinic took a big leap by launching a Global Operation Centre in India to provide IT operations support to organizations. An end-to-end IT services and solutions provider, the company helps businesses meet complex IT requirements in the modern era by offering high end solutions. In an exclusive interaction with CIO India, Rajan Bhandari, COO and Regional Director, Hitachi Systems Micro Clinic spoke about the intent, plan and expansion of the company’s Global Operation Centre and the company’s business blueprint.
What is Hitachi Systems Micro Clinic’s prime objective behind the launch of Global Operation Centre in India?
Today Hitachi Systems Micro Clinic (HSMC) has competencies and technical expertise on various business IT platforms be it SSN, security, cloud for major technology provider partners. Our business IT processes are well supported by our parent company Hitachi Systems Japan which has helped us in gaining global knowledge of service delivery.
Our objective with Global Operation Centre (GOC) is to transform our business orientation from distribution to services. I strongly feel we are in a unique position to offer a better TCO to our customers through our services model.
What will be the key service offerings from GOC for enterprise customers? Will it extend to global companies too?
The centre will provide offshore IT operations support to companies across the globe. Currently, the services from GOC are offered to Hitachi global companies as we will provide 24-hour support for IT operations for Hitachi America and Hitachi Europe.
We are planning to launch these services for our Indian enterprises customers very soon. Our India Security Operation Center (SOC) and Network Operation Center (NOC) will be operational by November this year. Currently, we have established our remote operation center where we provide IT platform level support to our Indian customers.
Can you share insights about the infrastructure of the GOC, in terms of technology, manpower, resources and other assets? How do you intent to scale up in the next two years?
The current GOC is 24x7 with more than 20 resources on board providing support on database, operating systems and IT hardware using our core in-house developed IT management tools. The centre has begun operations in three shifts that aims to create employment opportunities for more than 300 people in the next six months. In the long term, it will help us to create an effective BPO services organization.
With current set of in-house technical competencies, we have a strong outlook for global engagement, especially where Hitachi Operational Technologies are getting implemented. HSMC is in a unique position to merge Hitachi’s OT technologies with IT.
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