Regardless of the choice an enterprise makes, rapid adoption or staged implementation of the cloud, it is a technology that must be built into your overall IT strategy, governance and operating model sooner rather than later. Cloud computing is a disruptive technology. It changes markets and drives some competitors completely out of business by making business models obsolete and exponentially saving time and/or cost.
Some vendors are already claiming to be able to offload customers' resource-intensive in-house development programs and bring them in-house to better manage such efforts for their customers. Where does Accenture see this going, with respect to cloud computing?
Campbell: We can't speak for other vendors. However, we can tell you that, at Accenture, we have given a tremendous amount of thought to how customers integrate cloud services into their overall mix of internally and externally provided services, and how cloud changes the dynamics of skills necessary by in-house teams. We believe that with infrastructure, platform and software provided as a service - which does allow customers to offload resource-intensive activities - the internal IT role becomes more of a service integrator and vendor manager.
To help with this integration, we've developed a capability called Cloud Enterprise Services that allows clients to manage their entire service catalogue from one online interface. This service can be implemented internally or Accenture can provide it to clients as a managed service, otherwise known as a "cloud broker." We've seen a lot of client interest in this capability, as it helps clients reap the cost and speed to market benefits of cloud services without compromising quality, standards, or security.
The bottom-line is that we have an independent view of how companies can use the cloud to benefit their business and we work with a range of providers - from large incumbents to emerging cloud companies - to deliver services based on our clients' needs and requirements.
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