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Guest View: Infuse Agility into your Digital Business with DevOps

Hemanth Kumar Aswathanarayana - Cloud Solution Development Head, Wipro | June 17, 2014
The transformation to a Digital Business requires organizations to absorb new priorities and align themselves to address rapidly changing business requirements.

The transformation to a Digital Business requires organizations to absorb new priorities and align themselves to address rapidly changing business requirements. This mandates the need to continuously adapt and evolve to this change, for which a robust and stable continuous deployment capability is extremely critical.

In the retail industry today, brick and mortar retailers are pursuing non-traditional channels to increase their market shares. Omni-channel enablement is critical to give customers a connected experience, regardless of the channel they opt to engage. Retailing is thus evolving into a digital business.

Similarly, in the insurance industry, products are being tailored to a customer's lifestyle. Auto insurance premium, for example, are tied to the quality of the customer's driving, monitored by telemetric systems installed in their vehicle. Such scenarios will require solution development at an accelerated pace.

The transformation to a digital business is a success only if the product release lifecycle is optimized to meet the expectations of the end-customer. This requires the development and operations teams to collaborate and execute the projects in an agile manner. The DevOps process, as it is commonly known in the industry, enables this continuous delivery capability. 

The DevOps paradigm brings in the ability of 'continuous deployment' to the Agile Manifesto. The goal of DevOps is to delivery better customer experience in a much faster way than it was possible otherwise. Digital businesses depend on recurring revenues and profitability through high rates of customer retention. Adopting the DevOps process forces the enterprise to break out of silos, embrace collaboration, and inject that elixir of agility to be responsive to their customer's changing demands, ensuring high levels of customer satisfaction.

So why has this become important now? How is DevOps any different from what organizations have been following for product lifecycle management? In today's digital world, with the influx of the 'Millennials', customer expectations are changing fast. Added to their always-on mobile devices, and staying connected through social networks, customers need smarter business interfaces that offer connected experiences. To stay responsive to the 'new-age' customers, enterprises have to adopt agile and flexible models and business processes.

Through the adoption of Cloud technologies, IT, today, can provision resources on-demand to the users. The manual processes of provisioning the necessary resources for the application development lifecycle are getting automated, thus reducing the time to procure new development and test environments from weeks to hours. The release lifecycle of the applications have shrunk drastically with this automation. Thus, DevOps can deliver rapid responses to meet the changing customer demands in the digital business.

The road to DevOps: Not so easy

Implementing DevOps within an organization come with its own set of snags. The main challenge is a culture change. Typically, the operations teams maintain control on resource provisioning and have a complete visibility on resource consumption. They use traditional processes defined for a standalone infrastructure to reclaim unused resources. These processes, if applied as is to a Cloud-based environment, will negatively impact delivery speed.


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